Warranty Service Process
A clear and efficient 4-step warranty process to support your SolaX products.
Step 1: Contact SolaX Service
Reach out to SolaX’s official service team with detailed fault
information including serial number, installation photos, and error messages.
Email: service@solaxpower.com.au
Phone: +61 1300 476 529
A Case Number will be issued — keep this for later steps.
Step 2: Submit to Us
Send all required documents to our warranty department once you have
the SolaX Case Number.
SolaX Case Number
Purchase proof
Installation photos
Error screenshots or videos
Email: warranty@yourcompany.com.au
Step 3: Assessment & Approval
SolaX technicians and our warranty team will review the case.
Additional diagnostics may be required.
After assessment, SolaX will confirm the warranty result.
Step 4: Replacement / Repair
Once approved, we arrange the replacement/repair process and
coordinate logistics.
Replacement inverter dispatch
Return of faulty unit
Tracking & updates
The case is officially closed once the replacement is completed.